Description

Building relationships with internal and external clients is vital for success. The key to maintain employees, strengthen partnerships with clients, and alleviate conflict is Effective Communication. This two-hour workshop will enable participants to identify barriers to communication, alleviate conflict and miscommunication, and implement strategies for success.

Participants will:

• Recognize the barriers to effective communication in the workplace
• Review Communication Theory – the role as a Sender and a Receiver
• Participate in self-evaluation exercises to identify personal communication style and the impact it has on others
• Demonstrate general polish, confidence and overall command of self through effective word choice

Instructor Information

Class will be taught by Theresa Whiting of Whiting Consulting, a communications firm specializing in effective corporate communication.

Theresa D. Whiting, President has more than 30 years experience in corporate communications, enhancing professionalism related to content delivery and overall image. This experience includes 19 years as an executive advisor, coaching individuals and facilitating a variety of communication skills training. Her understanding of the dynamics and trends in numerous industries including architect, real estate development, retail, pharmaceutical, and finance make her uniquely qualified as a developer and facilitator of communication and professional presence programs. Prior to consulting Theresa worked at IBM and Mellon Bank. She is certified in the Myers Briggs Type Indicator (MBTI) personality inventory, and is a long-standing member of the International Coaching Federation (ICF).

NOTE: For a refund to be issued, cancellations must be received by 5:00 pm on Monday, February 27. For questions, please contact Debbie Osheroff, osheroff@naiopma.org