Key Responsibilities 

Tenant & Client Relations

• Serve as primary point of contact for tenants, maintaining strong and proactive relationships.

• Interpret lease documents and ensure compliance with lease obligations and landlord responsibilities.

• Manage and resolve tenant service requests efficiently, oversee work-order program by coordinating closely with engineering and facilities teams.

• Maintain ongoing communication with tenants; document feedback and escalate key issues to Senior Management and Leasing.

• Implement tenant retention strategies, including appreciation events and engagement initiatives.

• Assist with lease renewals, expansions, and landlord consents.

• Stay abreast of industry best practices through active involvement in organizations such as BOMA and NAIOP.

Financial & Lease Management

• Prepare and manage annual operating budgets, capital plans, and monthly variance reports.

• Conduct quarterly reforecasts and produce asset performance summaries for senior leadership and JV partners (where applicable).

• Review and approve invoices, ensuring proper coding and alignment with budget.

• Manage accounts receivable; follow up on delinquencies and oversee rent collection.

• Support lease administration processes, including tenant billing, improvement reimbursements, and broker commission tracking.

• Ensure data integrity in Yardi; maintain accurate stacking plans and vacancy reports.

• Evaluate and negotiate service contracts to ensure competitive pricing and quality delivery.

Operations Oversight

• Oversee day-to-day building operations, including janitorial, engineering, parking, waste management, sustainability, and security services.

• Supervise onsite engineering and administrative personnel; provide coaching, performance reviews, and ongoing training.

• Conduct regular property inspections to ensure cleanliness, functionality, and readiness for tenant tours.

• Manage vendor relationships, develop scope of work documents, solicit bids, and monitor service level compliance.

• Oversee capital improvement and tenant build-out projects, ensuring on-time, on-budget delivery.

• Monitor utility usage with an eye toward sustainability and cost-efficiency; ensure proper utility recovery from tenants.

• Lead emergency preparedness efforts, including tenant communications, drills, and compliance with local life safety regulations.

Qualifications

• Minimum of 7 years of experience in commercial property management

• Demonstrated ability to deliver best-in-class property operations, including a solid understanding of building systems (MEP, HVAC, life safety, etc.).

• Strong leadership and interpersonal skills; capable of engaging effectively with tenants, service providers, and team-members.

• Proven ability to prioritize and manage multiple projects independently, with an ownership mentality and entrepreneurial mindset.

• Excellent problem-solving skills and effective written and verbal communication.

• Proficiency in Yardi and Microsoft Excel; familiarity with other property management and reporting tools is a plus.