JLL - Director, Center of Excellence
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Title: Director, Center of Excellence
Position Overview: The Director of the Center of Excellence (COE) is responsible for working across all functional teams on the account to achieve account KPI objectives, ensure that the account is delivering Key MSA requirements and drive innovation across the organization. This senior leadership role focuses on enhancing program management effectiveness, consistency, and continuous governance improvement while shaping strategy and fostering a culture of excellence.
Key Responsibilities:
Strategic Leadership:
• Develop and execute long-term COE strategy, aligning with overall business objectives
• Identify emerging trends and opportunities to enhance organizational capabilities
• Collaborate with Service Line peers to drive transformational change
Program and Portfolio Management:
• Lead team in developing program management policies, guidelines, and best practices
• Plan, implement, and refine program management tools to optimize processes and performance
• Ensure enterprise-wide process continuity and alignment within client platforms
• Develop and monitor key metrics at program and portfolio levels
Operational Excellence:
• Establish business and program management processes, workflow models, standards, and tools
• Lead centralized reporting and planning services, ensuring timely status reporting
• Develop program and audit controls to enhance service quality and compliance
• Drive process improvement initiatives across business units
Team Leadership and Development:
• Offer strong leadership, technical guidance, and coaching to diverse teams
• Foster a culture of innovation, learning, and continuous improvement
Stakeholder Management:
• Build and maintain relationships with client teams, senior executives, and key partners
• Represent the COE at the executive level, advocating for resources and support
• Communicate complex concepts and strategies to diverse audiences
Innovation and Change Management:
• Lead identification and adoption of cutting-edge technologies and methodologies
• Spearhead change management initiatives for successful implementation of new practices
Governance and Risk Management:
• Develop and oversee governance frameworks aligned with corporate policies and regulations
• Manage and mitigate risks associated with COE initiatives and organizational change
Qualifications:
• Minimum 10 years of program management or related experience, with 5 years in a management role preferably in corporate real estate
• Proven success in strategic thinking, process improvement, building partnerships, and organizational agility
• Experience managing diverse teams and substantial national real estate portfolios
• Advanced organizational and presentation skills
• In-depth understanding of program management processes and risk analysis
Skills:
• Leadership and team motivation
• Excellent interpersonal and communication skills
• Ability to adapt to rapidly changing environments
• Strategic thinking and problem-solving capabilities
This COE Director role offers an opportunity to shape the future of our organization, drive innovation, and make a significant impact on business performance in a dynamic, global environment
Estimated total compensation for this position: 136,680.00 – 174,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location: Remote –Boston, MA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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