This registration page may not work well in Internet Explorer. Please use a different browser to complete your registration.

Crisis Communications Seminar

October 1, 2024 10:00 AM - 12:00 PM (EDT)

Description


When does an operational issue – construction accident, community complaint, lawsuit by a tenant – tip into a reputational crisis? And when the unexpected happens, are you prepared to both address the substance, and the communication needs at the same time?

In this Crisis Communications Seminar for Real Estate Professionals, led by Diana Pisciotta, you will develop the skills needed to effectively manage a crisis with reputational implications and communications needs. This comprehensive course begins by helping participants determine when an operational emergency has the potential to turn into a reputational crisis. Attendees will gain a deep understanding of the key steps in crisis response, from initial assessment to resolution, ensuring they are prepared to handle any situation with confidence. 

The course will review:

  • Identifying a crisis that will require enhanced communications
  • Meeting the five key expectations for a company in a crisis
  • Limiting the risk of misinformation and developing impactful messages
  • Prioritizing key audiences and creating the tools to reach them directly
  • Managing the media

A key focus will be on media relations. Participants will learn how to effectively interact with both traditional and social media during a crisis, crafting clear and impactful messages that maintain public trust and protect the company's reputation. The course will also cover the expectations for a company's response during a crisis, blending operational actions with strategic communications to maintain trust of your key audiences.

The seminar will include real-life case studies drawn from various facets of the commercial real estate industry, including project permitting, development, construction, and operations. These case studies provide practical insights and highlight successful strategies for crisis management.

Instructor:

Diana Pisciotta, President of Denterlein, has more than 20 years of experience managing complex crisis situations for a wide range of companies, including: private developers, publicly traded real estate firms, property owners and managers, construction firms, and professional services firms serving the real estate industry. 

Note: All refund requests must be received by Friday, September 27th at 5 PM ET. For questions, please contact Debbie Osheroff, osheroff@naiopma.org.

View Event

Contact Information

NAIOP Massachusetts
Name: Jessica Flaherty
Email: flaherty@naiopma.org
We're sorry. No registrations are currently available. You may wish to contact the event organizer for assistance.
{{ vm.EventInfo.ErrorMessage }}

Select Registration Options

Edit
{{vm.regWarningMessage}}
{{vm.regAlertMessage}}

Exhibitor Opportunities

Name Price Att Qty
{{ et.Name }}
{{ et.IncludedAttendeesCount }} {{ et.AttendeeRegType.RemainingPerType }} Remaining {{ et.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ et.AttendeeRegType.RemainingPerType * -1 }} Over Limit
{{ et.Remaining }} Remaining
 Sold out

Attendee Registration Options Total Remaining: {{ vm.EventInfo.VacantSpotsPerEvent }}

Waiting List Available
{{ vm.stats.totalAttendeesCount }} Registered , {{ vm.OverallOverAmount() }} on Waiting List , {{ vm.OverallOverAmount() }} Over Limit
Name Price Qty
{{ rt.Name }}
{{ rt.IsMemberOnly ? ' (Members Only)' : '' }}
Limit: {{ rt.LimitPerPurchase }}
Included Attendees: {{ rt.AttendeesCountPerOneRegistration }}
{{rt.Price | currency }} {{rt.PriceAfterDiscount | currency }} {{ rt.Price | currency }}
{{ rt.RemainingPerType }} Remaining
{{ rt.RemainingPerType * -1 }} on Waiting List
{{ rt.RemainingPerType * -1 }} Over Limit

{{'[[Sponsorship]] Opportunities' | localizeString:'['}}

Name Price Att Qty
{{ st.Name }}
{{ st.IncludedAttendeesCount }} {{ st.AttendeeRegType.RemainingPerType }} Remaining {{ st.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ st.AttendeeRegType.RemainingPerType * -1 }} Over Limit
{{ st.Remaining }} Remaining
 Sold out
Continue

Registration Information

Edit

Exhibitor - {{er.Name}}

Exhibitor #{{ $index + 1 }}

Total: {{exhibitor.TotalPrice | currency}} {{ exhibitor.IsBenefit ? "- Included as a Benefit" : exhibitor.IsDiscounted ? "- Discounts have been applied" : ""}}
Exhibitor Directory
Primary Contact
Booth Information
Additional Information
Additional Items

Attendee - {{er.Name}}

{{ att.getAttendeeTerm(vm.EventSettings.AdditionalAttendeesTerm, $index) }} #{{ att.getAttendeeIndexDisplay(vm.EventSettings.AdditionalAttendeesTerm, $index) }}

Total: {{att.TotalPrice | currency}} {{att.DiscountMessage | localizeString:'['}}
A No Show fee is being assessed for {{fee.EventName}} on {{fee.EventStartLocalTimeString}}.
More Information Less information

Address

Phone

Additional Information
Event Sessions

{{slot.Name}}

{{$select.selected.SessionName}}
(full)
{{slot.SelectedSession.SessionDescription + (slot.HasFees ? " (Price: " + (slot.PriceTotal | currency) +")" : "")}}
Additional Items

{{'[[Sponsorship+]]' | localizeString:'['}} - {{er.Name}}

{{'[[Sponsor]]' | localizeString:'['}} #{{ $index + 1 }}

Total: {{sponsor.Price | currency}}
Continue

Additional Items

Edit

{{(vm.EventInfo.Terms.Donation || "Fundraising") + " Opportunities"}}

Campaign Name Item Description Amount
{{item.CampaignName}} {{item.Description + (item.ShowMinimumPrice && item.MinimumPrice ? " (Min: " + item.MinimumPrice + ")" : "")}}
Continue

Complete Registration

Edit

Terms & Conditions

No Show Policy

{{ vm.EventInfo.EventSettings.NoShowPolicy }}

Enter Promo Code
This event is synced to a webinar so no confirmation email will be sent from GrowthZone.

Thank you to our {{'[[Sponsor+]]' | localizeString:'['}}