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Marketing & Membership Manager at NAIOP Massachusetts

Marketing & Membership Manager at NAIOP Massachusetts

Position: Marketing & Membership Manager at NAIOP Massachusetts 

Location: Needham, MA 

Position Overview: The position of Marketing & Membership Manager will report to the CEO and will be responsible for developing, implementing and supporting innovative strategies designed to: recruit, retain, and engage members; clearly communicate the value of a NAIOP membership – including the organization’s advocacy work; promote programs and educational courses; and ensure consistent branding and fresh design. Company Background: NAIOP Massachusetts, The Commercial Real Estate Development Association, represents the interests of companies involved with the development, ownership, management, and financing of commercial properties. NAIOP’s members are involved with office, research & development, industrial, mixed use, residential, multifamily, retail, and institutional space in the Commonwealth. Part of an international commercial real estate association, the Massachusetts chapter provides outstanding education and networking opportunities. In addition, NAIOP advances the interests of the industry and advocates for effective public policy.



•Create and implement member recruitment and retention campaigns to achievesustained growth.

•Produce effective member recruitment and collateral materials.

•Develop and direct the new member welcome process, including welcome emails andonboarding strategies.

•Serve as point person for connecting members with committees, answering questions,and ensuring continued member engagement.

•Manage surveys and outreach to acquire in-depth information on member companies toimprove member benefits and services.

•Monitor membership information and analytics. Use data to shape marketing andmembership strategies.


•Oversee development and maintenance of Chapter website and blog.

•Coordinate design and distribution of all print and digital communications, including but not limited to online and print advertisements, annual reports, email campaigns, and event related collateral.

•Assist with event day preparation and execution.

•Draft public facing communications, including event descriptions, website content, committee and member outreach.

•Support the general press and media strategy of the organization through drafting content, proposing outreach and maintaining existing press lists.

•Ensure that all NAIOP communications accurately reflect the mission of the organization.

•Work with team to support strategies promoting NAIOP and member successes across multiple media platforms.


•Ability to multi-task and prioritize effectively.

•Acute attention to detail required.

•Experience with member, board or stakeholder management strongly preferred.

•Effective communication (written and oral) and interpersonal skills required.

•Exceptional customer service

•Ability to work independently and as part of a broader team

•Ability to interact with a variety of individuals

•Strong proficiency with Microsoft Office Suite, Adobe Creative, InDesign, Wordpress,Constant Contact, and similar platforms – portfolios welcome.

•Experience with GrowthZone platform or similar database management softwarepreferred

•A minimum of 3 years of related work experience is required, including experience with implementing communications strategy, graphic design, and marketing expertise. 

Salary commensurate with experience. Interested candidates should submit a cover letter and resume to Tamara Small ( with the subject line “Marketing & Membership Manager” Applications must be received by October 31.

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree, Associate Degree, Masters

Experience Level : Mid to Senior Level

Job Function : Marketing

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